mercy Casino & Sportsbook Terms
We at mercy operate a licensed online gaming and sportsbook platform serving users in supported jurisdictions. Our Terms & Conditions set out the rules that govern your account, deposits, withdrawals, bonus claims, and dispute resolution. By creating an account on mercy, you agree to these terms and acknowledge that our services are available only where local law permits.
This document covers account eligibility, deposit and withdrawal procedures, bonus mechanics, responsible use expectations, and how we handle disputes. We encourage you to read these terms carefully before engaging with mercy. If you have questions about any section, our customer support team is available to clarify our policies.
Our commitment is to operate mercy transparently and fairly. We enforce consistent rules across all users, protect your account data, and process withdrawals according to documented timelines. These terms reflect that commitment.
Account eligibility and opening on mercy
When you create an account on mercy, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing online gaming or sportsbook services. We require you to provide accurate personal information during signup, including your full name, date of birth, email address, and phone number. This information is used for account verification, payment processing, and compliance with anti-money-laundering regulations.
We at mercy reserve the right to request additional verification documents at any time. These may include a government-issued ID, proof of address, and proof of payment method ownership. We use this documentation to confirm your identity and prevent fraud. Verification is subject to standard processing windows; we do not expedite requests based on account balance or activity level.
You are responsible for keeping your account credentials secure. We do not share your password with anyone, and we recommend that you change your password regularly. If you suspect unauthorized access to your mercy account, contact our support team immediately so we can secure your account and review any suspicious activity.
Deposits and payment methods on mercy
We at mercy accept deposits via multiple payment methods to serve users across Indonesia and supported regions. Our accepted payment options include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Each payment method has its own processing timeline and may carry fees set by the payment provider, not by mercy.
When you deposit on mercy, funds are credited to your account immediately upon successful payment confirmation. However, if you claim a bonus offer (such as a welcome bonus or reload offer), the bonus is subject to stated turnover requirements before it becomes withdrawable. We never guarantee bonus value—eligibility depends on your account status, deposit amount, and the promotion's documented terms.
We do not accept deposits from users in jurisdictions where online gaming is prohibited. If we detect that your account is accessing mercy from a restricted jurisdiction, we may suspend your account and return any funds to your original payment method.
Withdrawals and verification on mercy
You may withdraw funds from your mercy account at any time, subject to standard verification requirements. When you submit a withdrawal request, we review your account activity to confirm that all claimed bonuses have met their turnover requirements and that your account is in good standing. This verification process typically takes one to three business days, depending on your account history and the withdrawal amount.
First-time withdrawals may require additional KYC (Know Your Customer) documentation. We may ask for proof of identity, proof of address, and proof of payment method ownership. Subsequent withdrawals using the same payment method typically process faster because we have already verified your details.
Withdrawals are processed to the same payment method you used for your deposit. If you wish to withdraw to a different payment method, contact our support team to update your payment details. We do not process withdrawals to third-party accounts or cryptocurrency wallets.
We at mercy process withdrawals according to documented timelines and do not expedite requests based on account balance or claimed urgency.
Bonus terms and turnover requirements
Our mercy platform offers several bonus types: welcome offers for new accounts, reload offers for returning players, weekly cashback, and tier-progression bonuses. Each bonus carries specific eligibility requirements and turnover thresholds. We never advertise fixed bonus amounts—all bonus offers are subject to your account tier, deposit amount, and the promotion's stated terms.
When you claim a bonus on mercy, you agree to meet the bonus's turnover requirement before withdrawing the bonus funds. Turnover is calculated as the total amount wagered across all eligible games (slots, live-dealer tables, sports markets, esports). Once you meet the turnover requirement, the bonus converts to withdrawable balance and is no longer subject to bonus restrictions.
Bonus offers may be withdrawn or modified at any time. We reserve the right to cancel a bonus if we detect fraudulent activity, account manipulation, or violation of these terms. If a bonus is cancelled, any bonus funds are forfeited, but your original deposit remains in your account.
Responsible use and account suspension
We at mercy do not promote gambling as a source of income. Our platform is intended for entertainment purposes only. We encourage all users to engage responsibly and to set personal spending limits. If you feel that your account activity is becoming problematic, you may contact our support team to discuss account management options.
We reserve the right to suspend or close any account that violates these terms, engages in fraudulent activity, or shows signs of problem gambling. Suspension is not a penalty—it is a protective measure. If your account is suspended, any funds in your account remain yours and can be withdrawn upon request, subject to standard verification.
Dispute resolution and jurisdiction notice
If you have a dispute with mercy regarding your account, a bonus claim, or a withdrawal, contact our customer support team first. We aim to resolve disputes within five business days. Our support team is available via email and live chat during operational hours, with English-language assistance available.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of mercy comply with their own jurisdiction's law. We are not liable for any legal consequences arising from your use of mercy in a restricted jurisdiction.
- KYC (Know Your Customer)
- Verification process on mercy where we confirm your identity and payment method ownership before processing withdrawals.
- Turnover requirement
- The total amount you must wager on mercy before bonus funds become withdrawable; typically expressed as a multiple of the bonus amount.
- Tier rank
- Your loyalty status on mercy, determined by cumulative account activity; higher tiers unlock better cashback percentages and faster verification.
Our mercy data protection and privacy commitment
We at mercy protect your personal data according to standard security practices. Your account information, payment details, and transaction history are encrypted and stored securely. We do not share your data with third parties except where required by law or to process your payments and withdrawals.
When you use mercy, we collect information about your account activity, device type, and location to detect fraud and ensure compliance. This data is used only for account management and regulatory purposes. We do not sell your data to advertisers or marketing partners.
For detailed information about how we handle your data, please review our Privacy PolicyIf you have questions about data protection on mercy, contact our support team.
Changes to these terms
We at mercy may update these terms at any time. When we make material changes, we notify users via email and display a notice on the mercy platform. Your continued use of mercy after such notice constitutes acceptance of the updated terms. We encourage you to review these terms periodically to stay informed of any changes.
These terms are governed by the laws of the jurisdiction in which mercy operates. Any disputes arising from these terms or your use of mercy are subject to the dispute resolution process outlined above. By using mercy, you agree to these terms and acknowledge that our services are available only where local law permits.