Our mercy platform and service offerings
We at mercy operate an online gaming and sportsbook platform designed for users in jurisdictions where our services are legally available. Our offering spans four main categories: football and sports coverage (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
Every activity on our mercy platform—whether a bet on Piala Indonesia or a session on Auto Roulette—feeds into a unified loyalty system. Your turnover accumulates toward weekly cashback eligibility, tier progression, and referral rewards. This integration means you benefit from consistent promotion mechanics across all game categories, not siloed bonuses per game type.
Our commitment to account security and verification
We at mercy prioritise your account security through standard KYC (Know Your Customer) verification. When you create an account with us, you provide identity information and submit verification documents (national ID, address proof). Our mercy team reviews these documents to confirm your eligibility before withdrawals are processed.
We do not accelerate verification windows based on win size or game type—all accounts follow our documented process. Once verified, your account remains active for future withdrawals using the same payment method, streamlining subsequent transactions. Our mercy verification team operates during standard business hours and communicates any document requests through your account dashboard.
We at mercy apply consistent verification standards and transparent processing timelines to every account, regardless of activity level or region.
Our withdrawal and payment partnerships
We at mercy support withdrawals via multiple payment channels serving Indonesia. Our accepted methods include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). This breadth ensures users across different regions and banking preferences can access their funds efficiently.
Withdrawal timelines vary by payment partner's processing speed and your account verification status. We do not guarantee subject to verification, but we maintain documented response windows and monitor each withdrawal request through our mercy system. If a withdrawal request encounters an issue, our support team communicates the reason through your account notifications.
Our promotion structure and loyalty framework
We at mercy offer three main promotional mechanisms: welcome offers for new accounts, weekly cashback for ongoing engagement, and tier progression that unlocks higher cashback percentages. Our welcome offer provides a bonus incentive (no fixed amount specified; eligibility depends on deposit and account status). Weekly cashback is calculated every seven days based on your qualifying turnover across all games on our mercy platform.
Tier progression on mercy is automatic—our system reviews your cumulative account activity monthly and updates your tier accordingly. Higher tiers unlock better cashback percentages and priority support. During major promotional windows—such as around Idul Fitri, Idul Adha, Imlek, or Nyepi—we often announce tier-specific bonus campaigns and referral multipliers to reward sustained engagement on mercy.
- Welcome offer
- A promotional bonus available once per new account on mercy, subject to deposit and verification requirements.
- Weekly cashback
- A recurring reward calculated on your qualifying turnover every seven days; percentage depends on tier and promotion status.
- Tier rank
- Your loyalty status on mercy, determined by cumulative activity; higher tiers unlock enhanced cashback and faster verification windows.
- Referral system
- An incentive on mercy allowing you to earn credits when friends you invite create accounts and meet deposit requirements.
Our jurisdiction-restricted service area
We at mercy do not offer our services in jurisdictions where online wagering is prohibited. Our platform is available only where local law permits. Users accessing mercy are responsible for verifying that our service is legal in their jurisdiction and that their account usage complies with applicable law.
We undertake to comply with all documented regulatory requirements in jurisdictions where we operate. If you reside in or access mercy from a jurisdiction where our services are restricted, we reserve the right to suspend or close your account without penalty to you, returning any funds held in your account balance.