mercy Casino & Sportsbook Data Care
This page describes what we collect when you use mercy and how we keep that data protected. We at mercy understand that your personal information is sensitive, and we handle it with care according to standard data protection practices. When you create an account on mercy, deposit funds, or engage with our football coverage, live-dealer tables, slot games, and esports markets, we collect certain information to verify your identity, process your transactions, and comply with anti-money-laundering regulations.
Our commitment is to be transparent about what we collect, why we collect it, and who has access to it. We do not sell your data to advertisers or third-party marketers. We use your information only to operate mercy, protect your account, and meet legal obligations in supported jurisdictions. This policy applies to all users of mercy across Indonesia—whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang—and to users in any other jurisdiction where our service is available.
If you have questions about how we handle your data on mercy, our customer support team is available to clarify our practices. We encourage you to read this entire policy so you understand your rights and our responsibilities.
What information we collect on mercy
We collect information from you at several points when you use mercy. During account signup, we gather your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity and confirm that you meet the age and jurisdiction requirements to use our service. We also collect payment method details when you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet).
When you engage with mercy—whether placing a bet on Liga 1 or Piala AFF football matches, playing live-dealer tables such as blackjack or roulette, spinning slots like Mahjong Ways or Sweet Bonanza, or trading esports markets for Mobile Legends or Free Fire—we log your account activity, including bet amounts, game selection, and transaction times. We also collect technical information about your device, browser type, IP address, and approximate location to detect fraud and ensure account security.
We collect information about your account balance, bonus claims, turnover progress, and tier status to manage your loyalty benefits and process withdrawals. When you contact our support team, we retain records of your inquiry, our response, and any documents you provide (such as government ID or proof of address for KYC verification).
How we use your data on mercy
We at mercy use your data primarily to operate our platform securely and compliantly. Your identity information allows us to verify that you are a legitimate user and prevent account fraud, money laundering, and underage access. We process your payment details to execute deposits and withdrawals through your chosen payment method, and we maintain transaction records to reconcile your account balance and support disputes.
Your account activity data—such as bets placed, games played, and bonus turnover progress—is used to calculate your tier rank, determine your eligibility for weekly cashback, referral bonuses, and tier-progression rewards. We use this information to ensure that you receive only the offers and benefits you have legitimately earned according to our promotion terms.
We analyze aggregated, anonymized data about mercy user behaviour to improve our platform, identify technical issues, and enhance game selection and market offerings. This analysis does not track individual users; it helps us understand general trends across our user base.
- KYC (Know Your Customer)
- The identity verification process we conduct on mercy to confirm your personal details and prevent fraud.
- Tier rank
- Your loyalty status on mercy, determined by your cumulative account activity and used to unlock higher cashback percentages.
- Turnover
- The total amount you must wager on mercy before bonus funds become withdrawable.
Third parties and data processors on mercy
We at mercy share your data with certain third parties only when necessary to operate our service. Payment processors—the companies that handle mobile banking, local payment, online payment, and bank transfers—receive your payment method information to confirm and execute transactions. These processors are contractually obligated to protect your data and use it only for payment processing.
Our servers may be hosted outside your jurisdiction, so your data may be stored or processed in other countries. We ensure that all data transfers meet standard security practices and that third-party processors comply with data protection obligations equivalent to our own. We do not share your information with marketing partners, data brokers, or other unrelated businesses.
If we are required by law to disclose your information to government authorities or regulatory bodies, we will do so. We reserve the right to cooperate with legal inquiries in the jurisdictions where mercy operates. We will notify you of such disclosure unless legally prohibited from doing so.
We at mercy do not sell your personal data to third parties for marketing purposes. Your information is used only to operate our service and comply with legal requirements.
Your rights on mercy and data retention
You have the right to request access to the personal data we hold about you on mercy. You may also request correction of inaccurate information and, subject to legal and operational constraints, deletion of your data. To exercise these rights, contact our support team with a clear description of your request. We will respond within standard processing windows and may ask you to verify your identity before fulfilling the request.
We at mercy retain your data only as long as necessary to operate your account and comply with legal obligations. Account data is typically retained for the duration of your active account and for a reasonable period afterward to handle disputes and regulatory inquiries. Payment records are retained according to anti-money-laundering regulations, which may require retention for several years. Once the retention period expires, we securely delete or anonymize your data.
If your account is closed, we will stop using your data for active service purposes but may retain it to prevent fraud, investigate disputes, or meet legal requirements. You may request account closure at any time by contacting our support team.
Security and cookies on mercy
We at mercy employ standard security practices to protect your data from unauthorized access, alteration, or loss. Your account credentials are encrypted, and our servers use secure protocols for data transmission. However, no online system is completely secure, and we cannot guarantee absolute protection against all threats. You are responsible for keeping your mercy account password confidential and for notifying us immediately if you suspect unauthorized access.
Our mercy platform uses cookies—small files stored on your device—to remember your login preferences, track your session, and analyze how you use our service. These cookies help us provide a smoother experience and detect suspicious activity. You may adjust your browser settings to refuse cookies, but this may limit your ability to use certain mercy features. We do not use cookies to track you across other websites.
We may also use pixels, beacons, and similar tracking technologies to measure engagement and troubleshoot technical issues on mercy. These tools do not collect personally identifying information but may be linked to your account data for analytics purposes.
Changes to our mercy privacy policy
We at mercy may update this policy at any time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email and display a notice on the mercy platform. Your continued use of mercy after such notification constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed.
Our services on mercy are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use of mercy comply with their own jurisdiction's law. If we detect that you are accessing mercy from a restricted jurisdiction, we may suspend your account and return any funds to your original payment method, subject to standard verification windows.
For questions about how we handle your data on mercy, or to exercise your privacy rights, contact our support team. We are available via email and live chat during operational hours with English-language assistance.